Faq

There are many ways to get in touch.

General

 Instabeauty is an on-demand, in-home mobile beauty service that sends the beauty professionals straight to your door.

Our customer support line 01223750331 is manned from 7am-8pm Mon-Sun. If the line is busy, please leave a voicemail message to request a call back and one of our team members will be in touch
ASAP. Alternatively you can email customerservice@instabeauty.co.uk for any queries.

Download the Instabeauty app and register. Then follow the booking steps to make your first  appointment. Once your request is submitted, it will be processed and placed with a Instabeauty professional. You will then receive a confirmation notification on the app with chosen by you
beauty professsional and your appointment details. All you need to do is sit back, relax and wait for your stylist to arrive!

Instabeauty offers Beauty, Nails, Massage, Hair, Eyelash Extension treatments. Full treatment menu can be viewed on the Instabeauty app.

Yes there are! Please see below for more details.

  • It is advised not to have LVL Lash Lift, if you...
  • are pregnant
  • are breastfeeding
  • have received chemo treatments in the last 3 months
  • are currently taking any thyroid medication
  • have had laser eye surgery in the last 4 months (must wait 4 weeks post-op for medical consent)
  • have had Blepharoplasty (must wait 6 months post-op for medical consent)
  • have allergies to adhesives (glues, tapes, eye pads)
  • It is advised not to have Lash Extensions if you...
  • have allergies to adhesives (glues, tapes, eye pads)
  • It is advised not to have a Massage if you...
  • have deep vein thrombosis
  • have damaged blood vessels
  • have varicose veins
  • have osteoporosis
  • have diabetes (deep-tissue can be fine if blood sugars are not low)
  • be in early or late stages of pregnancy
  • It is advised not to have Hair treatment if you...
  • are pregnant
  • It is advised not to have Gel nail treatment if you...
  • are pregnant

Please note, if you are still unsure we would advise speaking to a medical professional.Please note, if you are still unsure we would advise speaking to a medical professional.

Alternatively if not available please contact our customer support line on 01223750331 to request your preferred professional.

We love feedback, are happy to answer queries, and will try our best to resolve the complaints right away! Just email us info@instabeauty.co.uk and we will get back to you in no time! Or Review each Beauty professional after service at Previous booking on the Instabeauty app.

Tips are not required nor expected by our beauty professionals. If you do wish to provide a tip regardless, that is of course entirely up to you.
 

Please connect with us on Instagram @Instabeauty.co.uk or Download our app on app store @instabeauty

Payment

We require notice of 12 hours prior appointment for cancellations or rescheduling in order to avoid a %100 appointment charge. After booking is made we will charge %50 of booking cost for cancelations, except emergencies and resheduling is free of charge if requested 12h prior booked service.

Instabeauty accepts cash and credit cards via secure third-party partner.

Your debit or credit card will be charged automatically once your treatment has been accepted by one of the Instabeauty professionals. We use a safe and secure world leading third party payment processing service.

Stylists can only wait for a maximum of 20 minutes after your scheduled appointment time due to other commitments. Please note we have an 12 hour cancellation policy so you will be charged the full price of your appointment should it fall within this window.

Booking

Our Instabeauty team can come to your home, office, hotel or wherever you need us in Cambridge & 10 miles around into Cambridgeshire, howether we are expanding fast and keep adding more and more postcodes, you can check if we cover your area by booking appointment on the app or on a website “check if we cover your postcode” at www.instabeauty.co.uk

When you book appointment, you get a confirmation notification and reminder where it states how long is your procedure and what time it starts how-ether if you or your professional is late your procedure time will still start at the time you was confirmed.

Every professional of Instabeauty uses the highest quality branded products. We always up to date with best products on a market. If you have any questions regarding products please email us info@instabeauty.co.uk or call 01223750331. If desired your more than welcome to provide your own products, how-ether cost of the treatment wont change.

The beauty professional will arrive at your location at the scheduled time. Majority of services requirement is for you to be seated next to a power socket so they can plug in their tools.

If you want to make a new booking on the app or if its less than £15 Please contact Customer Service on 01223750331 or on customerservice@instabeauty.co.uk between 7am-8pm daily.

For Nails, Hair and Beauty treatments, our professionals will bring products and tools with them. For Massage and eyelash extensions, beauty professional will bring a massage bed, natural AromaWorks oils, and a set of towels, but you are welcome to use your own towels as well. For hair blow dry, please remember to wash your hair before our hairdresser arrival.

Promocodes

Please email customerservice@instabeauty.co.uk with the details of your cancelled booking and historic promotional or referral code(s) used so your credit can be reinstated. Alternatively call Customer Support team on 01223750331 between 7am-8pm

To redeem a promocode please enter your promotional code in the basket section of your app at the stage payment stage. Please note that you can only use one promotional code per booking. The value of the code

You can enter your referral code in the promo code section on your app. If you need any assistance to add a referral code, please do not hesitate to email us as at info@instabeauty.co.uk

You receive your referral credit once your friend has made and completed their appointment.

This can be purchased with beauty professional or online at www.instabeauty.co.uk

In APP

Click on the Profile picture and you will be able to see delete or edit address. If still needed help Please contact Customer Service on 07496337421 and they will be able to help you with any more technical issues.

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